Who this policy covers
This policy applies to creators who register and manage a 1Links profile, and to visitors who interact with a creator’s public profile — by clicking links, subscribing, messaging, or making a purchase. Where a creator uses 1Links to process information about their own audience, the creator is the controller of that information and 1Links acts as a processor on their behalf.
Information we collect
We collect the following categories of information:
- Account information – your name, email address, phone number, username, password (stored hashed), and profile details you add.
- Profile content – the links, text, images, videos, products and blocks you publish on your profile.
- Payment information – transactions are processed by our payment partners (Razorpay and OpenMoney/BankOpen). We receive limited transaction metadata and never store full card details.
- Usage and device data – IP address, browser and device information, referring pages, and usage analytics (via Google Analytics and Matomo).
- Cookies – used to keep you signed in, remember preferences, and measure performance (see Cookies below).
- Communications – messages you send us, and delivery status for emails and SMS we send you.
Connected accounts & platform data
1Links lets you connect third-party accounts to enable specific features. When you connect an account, we access only the data needed to run the feature you turned on, and only while your connection stays active.
Instagram & Meta
If you connect your Instagram professional account to use our Instagram Auto DM feature, we use the Instagram API with Instagram Login to access your account’s basic profile (user ID and username), incoming comments on your posts, and direct messages — solely to trigger and send the automated replies you configure. We store an encrypted access token to maintain the connection. We do not sell this data, use it for advertising, or share it with unrelated third parties. Our use of information received from Meta APIs complies with the Meta Platform Terms and Developer Policies. You can disconnect anytime from your dashboard, which revokes our access and stops all automations.
Other connections work the same way:
- Google – if you sign in with Google or connect Google Meet, we access your basic profile (name, email) and, where applicable, the scopes needed to create meetings on your behalf.
- Zoom – if you connect Zoom, we access the scopes needed to create and manage meetings you schedule through 1Links.
How we use your information
We use the information we collect to:
- Provide, operate and maintain the platform and your profile;
- Authenticate you, secure your account, and prevent fraud or abuse;
- Process payments, subscriptions and payouts;
- Deliver features you enable, including sending automated Instagram DMs and comment replies on your behalf;
- Send transactional messages such as verification codes, receipts and service notices by email and SMS;
- Provide support and respond to your requests;
- Analyse and improve performance and features;
- Comply with legal obligations and enforce our Terms.
Data retention
We keep your personal information for as long as your account is active or as needed to provide the platform, comply with legal obligations, resolve disputes and enforce our agreements. When you delete your account or disconnect an integration, we delete or de-identify the associated data within a reasonable period, except where retention is required by law.
Data security
We use industry-standard safeguards to protect your information, including encryption in transit, encryption of sensitive tokens at rest, hashed passwords, and access controls. No method of transmission or storage is completely secure, so we can’t guarantee absolute security — but we work continuously to protect your data.
Your rights & choices
Depending on your location, you may have the right to access, correct, export or delete your personal information, object to or restrict certain processing, and withdraw consent. You can update most information directly in your dashboard, or contact us at connect@1links.app to exercise these rights. You can disconnect any linked third-party account anytime from your dashboard.
Data deletion
How to delete your data
To delete your account and associated data, open account settings in your dashboard, or email connect@1links.app with the subject “Data Deletion Request.” To remove data obtained through a connected platform such as Instagram, disconnect that integration from your dashboard — this revokes our access token and stops all related processing. We action verified deletion requests within a reasonable timeframe.
Children’s privacy
The platform is not directed to children under 18, and we do not knowingly collect their personal information. If you believe a child has provided us with personal information, please contact us and we will delete it.
International data transfers
We operate globally and may process and store information in countries other than your own, including where our service providers are located. Where required, we put appropriate safeguards in place for such transfers.
Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we’ll update the “Last updated” date and, where appropriate, notify you. Your continued use of the platform after changes take effect means you accept the revised policy.
Contact us
Questions, concerns or requests about this policy or your data? Contact us at connect@1links.app.